The GEELY AUTO Warranty applies irrespective of any change in vehicle ownership during the applicable warranty period. Any component repaired or replaced under the GEELY AUTO Warranty will continue to be covered for the remainder of the original warranty period applicable to that component. All warranty repair work undertaken by Authorised GEELY AUTO Service Dealers repairs will be undertaken using genuine new or remanufactured GEELY AUTO parts.
The GEELY AUTO Warranty operates in addition to, and does not affect, your statutory rights provided under national consumer laws. In certain circumstances, your rights under national consumer laws may exceed those provided by the GEELY AUTO warranty. In such cases, GEELY AUTO will always honour the rights afforded to you under the national consumer laws.
WARRANTY PERIOD
Promotional Warranty Offer
• As part of the Geely EX5 launch in the UK, we are pleased to offer a special promotion. Customers who purchase the Geely EX5 will receive an additional 2 years or 25,000 miles of Base Warranty cover at no extra cost for all components/items except for paint (see below) and the Limited Warranty Components described below (“Excepted Items”). This extends the Base Warranty, save for the Excepted Items, to a total of 8 years or 125,000 miles (whichever comes first).
• Terms and conditions apply See Warranty Exclusions below
Important note: GEELY AUTO does not require you to perform all service or repairs at a GEELY AUTO Authorised Service Dealer. If your GEELY AUTO vehicle is serviced or repaired by independent garages you must ensure that:
• All servicing and maintenance is carried out in accordance with the GEELY AUTO UK Service Program as detailed in the Owner’s Manual and Service Booklet.
• The service is completed within the specified intervals (i.e., every 2 years or 20,000 miles, whichever occurs first, and within 60 days or 2,000 miles of the due date).
• Genuine or equivalent quality parts and fluids are used that meet GEELY AUTO specifications.
• Full documentation and proof of servicing are retained and made available upon request.
Important note: While GEELY AUTO does not require servicing to be performed exclusively by Authorised GEELY AUTO Service Dealers, warranty repairs carried out by non-authorised repairers will not be reimbursed unless prior written approval has been obtained from GEELY AUTO.
Important note: Warranty coverage will be void or excluded if the vehicle has not been serviced or maintained in line with the recommended service schedule, and that failure results in damage or defects.
| Paint | 3 years / 37,500 Miles (whichever occurs first). Paint defects are defined as issues arising from the original paint application or its long-term durability. This warranty applies to such defects where they affect visible exterior surfaces of the vehicle, such as cracking, blistering, discolouration, orange peel effect or irregularities in surface finish, provided these are attributable to a manufacturing, material, or workmanship fault. This does not cover problems such as scaling, blistering, scabbing, fading, or damage caused by inadequate maintenance, improper storage, environmental factors (such as pollution), impact from foreign objects, or any other circumstances beyond GEELY AUTO ‘s control. |
| Wear & Tear Components | 3 Years / 37,500 Miles (whichever occurs first): Shock Absorber, Damper, Ball Joints, Track Rod End, Suspension Bearing, Wheel Hub Bearing, Brake Disc, All Rubber Parts,:Brake hose; Buffer block, FH/RH stabilizer rod; Sealing strip, FH/RH windshield glass; Sealing strip, Roof; Sealing strip, door; Sealing Strip, Triangle glass; Sealing strip, Trunk door; Dust cover; and all other rubber covers. Oil seals: oil seal, gearshift cover; oil gasket, odometer All Oil Seals, TPMS sensor, & Glass |
| 1 Year / 12,500 Miles (whichever occurs first): 12V Battery |
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| 1 Year / 10,000 Miles (whichever occurs first): Brake pad, A/C filter, Remote battery, Lamp bulb, Wiper blade, Fuse and Relay (excluding integrated control unit) |
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| Non-warrantable | Regular consumption lubricant, Grease, Brake oil, Coolant, Washer fluid, A/C Refrigerant, & Localised parts |
In addition to the current Wear & Tear plus Non warrantable components, the promotional warranty coverage specifically excludes the following components:
Sensors: Vehicle speed sensor, Reverse radar probe, Rain sensor, External antenna, Internal antenna, Millimeter wave radar, Sunlight sensor, and Wheel speed sensor.
Actuator and Controller: Vacuum actuator, Vacuum control valve, Radar host, Combined instrument assembly, Multi-Function Display, Central Controller, Remote control and Electronic Steering Lock.
Cable, Gas Spring/Strut, Door Locks, Window Regulator, Camera, Wiper Motor, All Lamps, Multimedia Unit (GPS host; multimedia host).
• Ordinary wear and tear.
• Failure to properly operate, maintain, or care for the vehicle in accordance with the instructions outlined in the Owner’s Manual and the Service Booklet, including failure to complete the required scheduled servicing and maintenance.
• Faults arising from the use of the vehicle for purposes other than those for which it was designed. For clarity, in the case of the GEELY AUTO EX5, this includes any faults resulting from participation in formal or informal competitive activities such as racing, as the vehicle is not engineered for such purposes.
• Vehicle collisions, fire, theft, vandalism, or malicious acts by third parties, as well as any damage incurred through illegal use of the vehicle.
• Driver misuse, abuse, or negligence, including but not limited to modifying the vehicle, towing, or carrying loads which exceed the manufacturer’s specified limits.
• The use of lubricants, oils, or coolants that do not meet the manufacturer’s specified standards, or from the use of incorrect quantities.
• Continued operation of the vehicle after the activation of warning lights or following the loss of essential fluids, including but not limited to lubricants, oils, water, coolants, or refrigerants.
• Any repairs, alterations, or modifications carried out improperly.
• Damage to, or issues with, the vehicle’s hardware or software resulting from modifications to the vehicle’s systems, including the installation of components that do not meet the manufacturer’s specifications or are not matching quality, are not intended for use with the vehicle, or result in major or material modifications, as reasonably determined by GEELY AUTO.
• Damage, including but not limited to deterioration, staining, or corrosion, resulting from exposure to environmental conditions such as flooding, hail, salt, acid rain, extreme temperatures, lightning, or other acts of nature.
• Damage caused by birds, other animals or insects, as well as from tree sap, bark, or leaves.
• Cracks, chips, or other breakages to the windscreen resulting from incidents, rocks, or natural environmental effects.
• Damage to the engine resulting from the use of contaminated fuel or non-approved fuels, including fuel that falls below the recommended or specified ratings.
NOTE: No warranty repairs shall be carried out if it is found that the odometer or the service records have been forged or tampered with.
Servicing - Vehicle servicing falls under reasonable maintenance requirements of a vehicle. Fluids, and other consumables also reasonably require replacement periodically. As such, servicing and replenishment of fluids and other consumables are not covered by the GEELY AUTO Warranty and all costs associated fall on the owner.
Genuine Parts and Genuine Accessories
Genuine Accessories
Genuine Accessories fitted after the date of delivery of the vehicle will be covered for a period of 12 months / 12,500 Miles whichever occurs first. Genuine GEELY AUTO Accessories purchased directly from a GEELY AUTO authorised dealer will be covered for a period of 12 months / 12,500 Miles from the date of purchase.
Genuine Parts
All warranty coverage on parts is subject to a warranty claim assessment and approval process, with GEELY AUTO acting reasonably during these processes.
Failure to service the vehicle in accordance with this schedule may invalidate the GEELY AUTO UK Warranty is the failure caused or contributed to the fault in question. Proof of servicing must be retained and may be requested when making a warranty claim.
It is a requirement to properly maintain your vehicle in accordance with the vehicle maintenance requirements described in the Owner’s Manual. This warranty does not apply to damage caused by the failure of customers to operate, maintain and care for their vehicle in accordance with the relevant Owner’s Manual, or where a customer misuses, intentionally damages, or neglects their vehicle, as reasonably determined by GEELY AUTO UK.
If you have any questions about your warranty, need to make a claim, or wish to raise a concern, please contact your local GEELY AUTO Authorised Service Dealer.
If you wish to raise a concern, please contact us using the details below:
Customer Service Team
LEVCH MTECH LIMITED
Li Close, Ansty Park, Ansty, Coventry, CV7 9RF
United Kingdom
Email: Warranty@GeelyAuto.co.uk
Our customer service team is available:
Monday to Friday: 9:00 AM – 5:30 PM
Saturday: 9:00 AM – 1:00 PM
Sunday and Bank Holidays: Closed
For complaints or unresolved issues, you may also contact The Motor Ombudsman:
Website: www.themotorombudsman.org
Phone: 0345 241 3008